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沙发
发表于 2013-8-14 08:39:42
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只看该作者
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比较知名的ITIL工具及厂商:
Techway Serivce suit 3.0 http://www.techway.com
IT Service Management Suite http://www.remedy.com
Magic Service Desk http://www.remedy.com
Peregrine ServiceCenter http://www.peregrine.com
Tivoli Service Desk http://www.peregrine.com/tivoli
CA Unicenter Asset Management http://www.ca.com
CA Unicenter ServicePlus http://www.ca.com
HP OpenView IT Service Manager http://openview.hp.com/itsm
HP OpenView Service Desk http://openview.hp.com/products/servicedesk
Unipress FootPrints http://www.unipress.com
Frontrange Heat http://www.frontrange.com
IT Service Management http://www.frontrange.com
iCan Provider Suite http://www.icansp.com
Magic eService http://www.magic-sw.com
HelpSTAR http://www.helpstar.com
HelpDESK http://www.helpdeskpro.net
iDESK OSM http://www.idesk.com
Helpdesk/Asset/etc. Expert http://www.aim-helpdesk.com
HelpDesk Suite http://www.touchpaper.com
iET ITSM http://www.iet-solutions.com
LBE Helpdesk http://www.lbehelpdesk.com
Magic Total Service Desk http://www.magichelpdesk.com
PeopleSoft Enterprise Help Desk http://www.peoplesoft.com |
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